FAQs

Yes, simply attach the Joystick (left or right arm rest) and it is ready to go. All models come fully preassembled.

It is really quite simple, all models have a latch at the back of the seat, when pulled this releases the chair for folding. It naturally compresses to a folded position. The last step is to fold the footrest in and it is ready to be moved. Should take less than 3 seconds.

• This fits most people comfortably between 5’3″ and 5’11″.
• If you are taller (or shorter) than that suggested range, you may find the standard arrangement uncomfortable. Please contact us if this is this case and we can likely provide a custom leg rest for your comfort.

• You will be most comfortable in our City model as they have the largest seating area at 19″ in width are rated to carry up to nearly 400 lbs.
• If that is not wide enough, please contact us and we will see if we can custom design a wider version for you.

• The City Lite model can travel up to 12.5 miles with a single battery fully charged and up to 25 miles with two batteries fully charged (City Lite comes standard with one battery).
• The City model can travel up to 15.5 miles with both batteries fully charged (City comes standard with two batteries).

• City Lite has a maximum weight capacity of 265 lbs.
• City has a maximum weight capacity of 397 lbs.

Depends on the distance traveled, but typically 6 to 8 hours of driving time. The charge will hold very well while not in use, draining only about 5% of the power per month. The battery itself is a high-quality lithium-ion (LifePO4) battery capable of being charged 1,000+ times in its lifetime.

• The City Lite model uses a Lithium-ion polymer (LifePO4) 24V x 10Ah battery.
• The City model uses a Lithium-ion polymenr (LifePO4) 24V x 6Ah battery.

• About 6 to 8 hours to full charge (from no-charge).

Lithium-ion polymer (LifePO4) batteries are significantly more efficient in weight to power output compared to traditional acid and traditional lithium-ion batteries. This means we can make them smaller and lighter than other power wheelchair batteries. They will last over 1,000 total recharges, so expect the life to be over 5 years depending on usage. You don’t need to “set the memory” by draining the battery to empty the first time, you can charge it any time. When not in use, there is a very slow drain of the power, about 5% per month compared to 30% with traditional batteries, so they last longer even when not in use. Our batteries way about 3.5 lbs each. If you have any further questions about these batteries, please call or email us.

• City Lite uses two 180 watt brushless motors.
• City uses two 250 watt brushless motors.
• The brushless motors are very quiet.

All models have a turning radius of 33 inches, tight enough to ensure you can move around easily.

All models have a ground clearance of about 4 inches.

Yes, both the seat and back rest can be removed for cleaning. The seat can also be replaced with a different seat if desired as it simply attaches to the bottom with Velcro.

Yes, unique to our design, the batteries are housed within the sides of the electric wheelchair protecting them from the rain. However, although the chair is water resistant, it is not waterproof, so we would still recommend you limit the amount of time spent in the rain.

Yes, our electric wheelchairs can handle up to -20° Celsius, so you are able to ride it even in the harsh winter climate. However, try to keep the usage to less than 2 hours exposed to that temperature, and make sure the batteries warm up inside first for a few hours before trying to charge immediately after exposure to the cold.

Our products are manufactured under the international standards of CE, FDA, ISO 9001, and ISO 13485. These standards are fully acceptable within Canada.

Yes, once folded into its compact form, all models can easily fit in to most vehicle’s trunks.

Yes, The Travel Buggy chairs are under the approved category for airplane travel. Various airlines and countries may have different regulations on bringing an electric wheelchair onto an airplane, please consult the individual airline or local authority for more details.
Here are the links for information from our national carriers:
Air Canada: https://www.aircanada.com/ca/en/aco/home/plan/medical-mobility/battery-powered-mobility-aids.html
Westjet: https://www.westjet.com/en-ca/travel-info/special-needs/devices

Yes, call the airline ahead of time to understand their process. Here are the links for information from our national carriers:
Air Canada: https://www.aircanada.com/ca/en/aco/home/plan/medical-mobility/battery-powered-mobility-aids.html
Westjet: https://www.westjet.com/en-ca/travel-info/special-needs/devices
We also recommend removing the joystick and placing that in your carry-on in case of damage by the airline. You may further be requested to add the batteries to your carry-on.

The charger of The Travel Buggy electric wheelchair operates between AC 100-240 V, 50-60 Hz. It works within most countries. For certain countries, you may simply need to purchase a plug adapter to convert the socket plug.

All of our prices are listed in Canadian dollars.

No! There is no sales tax charged on The Travel Buggy. Our displayed prices are the total cost (no hidden fees!).

No. Our products ship from Edmonton, so there is no duty for our Canadian customers. This is something our American competitors can’t offer.

With your purchase of The Travel Buggy electric wheelchair, you will receive the chair (including seat and back rests), a battery (or two depending on model), a battery charger, a joystick, a tool kit and an operating manual.

Yes. We manufacture the products, so have the ability to make tweaks to meet your needs. This includes custom colors and an ability to offer designs more situated for various body types and needs.

Your new Travel Buggy will be shipped within days of the order being received. With our free expedited shipping, The Travel Buggy will typically arrive at your door in less than 2 weeks, and many much faster. We only need a couple of days lead time to ship from our warehouse, and depending on your address it typically takes 5 business days to deliver from that point.

Upon purchase of your Travel Buggy you will receive an emailed receipt including the order number for which you can reference. Once shipped, our Support Team will supply you with the date of shipment and tracking number in an email. If you have created an account with us when you purchased, we will upload the tracking information there as well as send you an email. For those that continued as guest through checkout, we will email you your tracking information upon shipment from our warehouse.

Nothing. We ship our products free of charge anywhere in Canada. We won’t surprise you with any hidden charges or handling fees. Beware of companies who mask their shipping charges and surprise you with prohibitive shipping and handling fees or oversize charges at the end of the checkout process. Make sure you know the total cost of your purchase when shopping around.

We securely accept PayPal transfer and most major credit card payments through our online checkout.

Yes, our website has an SSL certificate meaning there is a secure connection between you and us in order to exchange information. You will see this by the “s” next to http in the URL.

In some cases, yes. Please contact your insurance company to find out if your plan can fully or partially reimburse the cost of the purchase of your Travel Buggy.

• We’ve carefully selected our shipping partners UPS and FedEx to ensure you receive the fastest, safest, and most reliable delivery service possible.
• Signatures are not required for deliveries, but the decision to leave your package will ultimately be at the discretion of the delivery carrier.
• If you have any special delivery instructions, we recommend placing a note on your door on the delivery date with your name and request. You can also make a note for us on checkout in the appropriate box.

• Deliveries are not typically made on Saturdays or Sundays.
• We cannot ship to P.O. Boxes or Military APOs.
• If you live in a non-contiguous U.S. state or territory — Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands — additional fees or shipping restrictions may apply.

No problem. At checkout simply list the shipping address you’d like the product delivered to. If you need to change the shipping address you’ve checked out with, then simply change the shipping address linked to your account, or for those that checked out as guest, send us an email to support@thetravelbuggy.com.

• The Travel Buggy offers a 60-day money-back Guarantee.
• See our return policy for further details.

See our return policy for further details, but in a nutshell; you will be entitled to a refund within 60-days of product ownership (starting on the date you receive the product).

• See our Warranty for further details
• Frame – 5 years
• Motor – 2 years
• Battery – 1 year
• Controller & Joystick – 1 year
• Wear parts (tires, seat/back, arm rests) – 3 months

Yes, we need to make sure we can track it appropriately in our system and provide any updates to your product as required. Register here

• See our Warranty for further details.
• Damage to the due to improper use and handling, or exceeding guideline restrictions (weight).

The Travel Buggy requires very little maintenance, but it is important to perform regular maintenance for ultimate useful life. We’d recommend you visually inspect the unit every month and keep it clean. We’d also suggest you tighten the nuts and bolts with our provided tools at least 4 times a year (depending on usage). Please consult a trained technician when you feel it is not operating like it used to or if the joystick is signaling an error as per your operating manual.

We work with third party mobility scooter and power wheelchair service centers across Canada. These companies offer service by a trained technicians who have experience working on power wheelchairs. Simply call us if you would like to arrange a service or have the chair looked at. We’ve got partners in over 40 locations across Canada for convenience. Be sure to bring your operating manual with you for the technician to review.

We keep most parts in stock at our warehouse, please contact us directly for the required part, or have a trained technician contact us on your behalf. If we do not have the part in stock, it will take less than 2 weeks to deliver.

Yes, we sell cup-holders, mobile phone holders, head rests, flash lights, and a handful of other accessories to make your electric wheelchair complete. Please see our accessories page for current listings. If there is an accessory you don’t see, chances are we can source it for you.