FREQUENTLY ASKED QUESTIONS

Yes, simply attach the Joystick (left or right arm rest) and it is ready to go. All models come fully preassembled.

It is really quite simple, all models fold just like a lawn chair. Simply release the locking mechanism and the compress to a folded position. Should take less than 3 seconds.

Our CITY 2 PLUS is adjustable to fit taller users more comfortably. It features an adjustable footplate to increase the standard length up to 5", as well as an extendable joystick.

You will be most comfortable in our CITY 2 PLUS model as it has our largest seating area which can be adjusted up to 23" in width and is rated to carry up to 395 lbs.

It depends on the model, please visit our Compare Models page a comparison of each models technical specifications

It depends on the model, please visit our Compare Models page a comparison of each models technical specifications

Depends on the distance traveled, but typically 6 to 8 hours of driving time. The charge will hold very well while not in use, draining only about 5% of the power per month. The battery itself is a high-quality lithium-ion (LifePO4) battery capable of being charged 1,000+ times in its lifetime.

Our foldable power chairs use the latest in Lithium-ion polymer (LiPo) battery technology. Lithium batteries produce a longer range than standard acid batteries and last significantly longer (often up to 1000 charge cycles)

Varies by battery and model, usually about 5 to 7 hours for our larger batteries.

Lithium-ion polymer (LifePO4) batteries are significantly more efficient in power to weight output compared to traditional acid and traditional lithium-ion batteries. This means we can make them smaller and lighter than other power wheelchair batteries. They will last over 1,000 total recharges, so expect the life to be over 5 years depending on usage. You don’t need to “set the memory” by draining the battery to empty the first time, you can charge it any time. When not in use, there is a very slow drain of the power, about 5% per month compared to 30% with traditional batteries, so they last longer even when not in use. Our batteries weigh about 3.5 lbs each. If you have any further questions about these batteries, please call or email us.

Our products are manufactured under the international standards of CE, FDA, ISO 9001, and ISO 13485. These standards are fully acceptable within Canada.

Yes, once folded into its compact form, all models can easily fit in to most vehicle’s trunks.

Yes, Travel Buggy foldable power wheelchairs are under the approved category for airplane travel. Various airlines and countries may have different regulations on bringing an electric wheelchair onto an airplane, please consult the individual airline or local authority for more details.
Here are the links for information from our national carriers:
Air Canada: https://www.aircanada.com/ca/en/aco/home/plan/medical-mobility/battery-powered-mobility-aids.html
Westjet: https://www.westjet.com/en-ca/travel-info/special-needs/devices

Yes, call the airline ahead of time to understand their process. Here are the links for information from our national carriers:
Air Canada: https://www.aircanada.com/ca/en/aco/home/plan/medical-mobility/battery-powered-mobility-aids.html
Westjet: https://www.westjet.com/en-ca/travel-info/special-needs/devices
We also recommend removing the joystick and placing that in your carry-on in case of damage by the airline. You may further be requested to add the batteries to your carry-on.

The charger of The Travel Buggy electric wheelchair operates between AC 100-240 V, 50-60 Hz. It works within most countries. For certain countries, you may simply need to purchase a plug adapter to convert the socket plug.

Free for purchases over $100 and $15 on purchases less than $100. We won’t surprise you with any additional hidden charges or handling fees. Beware of companies who mask their shipping charges and surprise you with prohibitive shipping and handling fees or oversize charges at the end of the checkout process. Make sure you know the total cost of your purchase when shopping around.

Upon purchase of your Travel Buggy you will receive an emailed receipt including the order number for which you can reference. Once shipped, you will receive an additional email indicating the tracking number of your shipment.

With our free expedited shipping, depending on your location in Canada most shipments arrive in 3 to 5 business days.

Our products will ship by courier to residential destinations and require your signature upon arrival.

No problem. At checkout simply list the shipping address you’d like the product delivered to. If you need to change the shipping address you’ve checked out with then please contact us at contact@travelbuggy.com before you package is shipped.

All of our prices are listed in Canadian dollars.

We securely accept PayPal transfer and most major credit card payments through our online checkout. We also offer affordable monthly payment plans. Simply choose PayBright as the payment method at checkout.

No! There is no sales tax charged on a Travel Buggy. Our displayed prices are the total cost (no hidden fees!).

No. Our products ship from Edmonton, so there is no duty for our Canadian customers. This is something our American competitors can’t offer.

With your purchase of a Travel Buggy electric wheelchair, you will receive the chair (including seat and back rests), a battery (or two depending on model), a battery charger, a joystick, a tool kit and an operating manual.

Yes, all our models have 6 different seat color options to choose from. So that your ride can match your personality.

Yes, our website has an SSL certificate meaning there is a secure connection between you and us in order to exchange information. You will see this by the “s” (for secure) next to http in the URL.

In most cases, yes. Please contact your insurance company to find out if your plan can fully or partially reimburse the cost of the purchase of your Travel Buggy.

• Travel Buggy offers a 30-day return window. A 15% restocking fee applies, which includes return shipping.
• See our return policy for further details.

See our Warranty for further details
Frame – 5 years
Motor – 2 years
Battery – 1 year
Controller & Joystick – 1 year
Wear parts (tires, seat/back, arm rests) – 3 months

No, but we would prefer you do in order to make sure we can track it appropriately in our system and provide any updates to your product as required.

See our Warranty for further details.
Damage due to improper use and handling, or exceeding guideline restrictions (weight).

Our Travel Buggy electric wheelchairs require very little maintenance, but it is important to perform regular maintenance for ultimate useful life. We’d recommend you visually inspect the unit every month and keep it clean. We’d also suggest you tighten the nuts and bolts with our provided tools at least 4 times a year (depending on usage). Please consult a trained technician when you feel it is not operating like it used to or if the joystick is signaling an error as per your operating manual.

We work with third party mobility scooter and power wheelchair service centers across Canada. These companies offer service by a trained technicians who have experience working on power wheelchairs. Simply call us if you would like to arrange a service or have the chair looked at. We’ve got partners in over 40 locations across Canada for convenience. Be sure to bring your operating manual with you for the technician to review.

We offer most parts for sale on our website. If you don't see your part listed then please contact us directly for the required part, or have a trained technician contact us on your behalf. If we do not have the part in stock, it will take less than 1 week to deliver.

Yes, we sell cup-holders, mobile phone holders, head rests, flash lights, and a wide range of other accessories to make your electric wheelchair complete. Please see our Accessories page for current listings. If there is an accessory you don’t see, chances are we can source it for you.