INDUSTRY LEADING PARTS WARRANTY
OUR WARRANTY
We offer a hassle-free parts warranty on ALL of our Travel Buggy models for your peace of mind. Replacement parts are shipped fast from our warehouse in Canada. Plus only Travel Buggy has a network of technicians Coast to Coast that know our products and can help you fix it.
LIMITED WARRANTY
This warranty is valid for the replacement of dysfunctional parts only. Any parts under warranty will be replaced and shipped to your door. Any service and labor fees, if applicable, to replace parts under warranty must be paid by the user.
Due to its straightforward design, most parts can be easily exchanged by the end user without a professional service tech required. However if you do require professional help don't hesitate to contact one of our 50+ authorized service centers!
TRANSPARENT POLICY
The warranty on your electric wheelchair will be voided by:
- Damage caused by im proper use, accident, abuse, im proper installationand im proper repair
- Damage caused by refitting the product without the written consent ofTravel Buggy
- Damage caused by the load capacity exceeding guidelinesWarranty is non-transferable and only for the use of electric wheelchair
- Warranty is non-transferable and only for the use of electric wheelchair purchaser.
- Warranty claims may require photos or videos of the damage or issues encountered with the product.
Warranty is on Travel Buggy parts only and does not cover any potential labor time to replace parts or maintenance service.
FREQUENTLY ASKED QUESTIONS
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What does the warranty cover?
Travel Buggy’s warranty is limited to the replacement of parts only. Any labor or service costs required to replace the part will be the responsibility of the customer. Most parts are easy to replace, with the most complicated parts taking an authorized Travel Buggy service technician usually less than one hour.
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What if I can’t replace the broken part on my own?
Some parts are more difficult than others to repair, but don’t worry, we have over 50 authorized service centers across Canada to help you.
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What if there is no authorized service center nearby?
No problem, our customer service team will call to find someone qualified to replace the part for you.
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How do I make a warranty claim?
It’s easy, simply call or email us describing the issue with your chair. Our service techs will get in touch with you within 24 hours to identify and confirm the issue. Once we confirm the part to be replaced we will send you a new part.
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How long will it take to get my replacement part?
We stock all replacement parts, so expect 3 to 7 business days to receive your replacement part depending on where you live or the location of the service center we are shipping it to.
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Who pays for shipping on the replacement part?
Travel Buggy will cover the cost to ship the replacement part to your home or an authorized service technician.